Mobile money services have shaken up financial transactions, and M-Pesa stands at the forefront of this transformation. However, errors happen, and sometimes, you might send money to the wrong recipient. Thankfully, M-Pesa offers a solution to reverse transactions. Here’s a guide on how to reverse an M-Pesa transaction.
How M-Pesa Transaction Reversal Works
Reversing an M-Pesa transaction means canceling the payment and retrieving the money sent in error. Safaricom has put measures in place to handle such cases efficiently.
Steps to Reverse an M-Pesa Transaction
- Act Quickly: As soon as you realize you’ve sent money to the wrong number, take immediate action.
- Forward the Erroneous Transaction Message To 456: Quickly forward the transaction message to 456. Forwarding the erroneous message to 456 is the most convenient and fastest method to initiate a reversal process.
- Contact Safaricom Customer Care: Call Safaricom’s customer care at 100 after forwarding the message. Provide the representative with more information about the transaction and the wrong recipient’s phone number.
Important Tips
- Time is Crucial: The faster you report the error, the higher the chances of a successful reversal.
- Keep Transaction IDs: Always keep your transaction confirmation messages as they contain essential information needed for reversals.
- Stay Calm: Mistakes happen. Staying calm and following the correct procedures increases the likelihood of recovering your funds.
- Always double-check the recipient’s number before confirming any transaction to avoid errors.
What to Expect
After reporting, Safaricom will contact the recipient and request the reversal. The funds will be refunded to your M-Pesa account if the recipient agrees. The process may take a few hours to several days.
